The conveyancing sector is grappling with the dual challenge of meeting growing client expectations while safeguarding profitability and the mental health of its workforce.
With offices in Glasgow, Dumbarton, and Lenzie, Kaur Sutherland Conveyancing Solicitors is reshaping what it means to succeed in this demanding field—delivering exceptional service without compromising on staff wellbeing.
The profession is notorious for heavy caseloads, tight deadlines, and pressure-filled environments. Add the emotional strain of property transactions and increased regulatory demands, and it’s easy to see why stress levels are mounting within legal teams.
Burnout is now a critical concern in conveyancing. The 2020/21 Law in Life Report found that 69% of legal workers experienced mental health issues over the previous year, with anxiety, depression, and low mood cited most frequently. Yet, despite these figures, many firms still focus on speed and financial outcomes—often at the cost of manageable workloads and healthy work culture.
A key issue is the shift away from structured, systematic case progression to a more chaotic ‘store and snatch’ approach. In this model, work is driven by client demand rather than proactive updates, creating a reactive environment that heightens stress and reduces efficiency.
Some firms, however, are beginning to challenge this norm. They are adopting sustainable systems that emphasise routine, order, and open communication—benefiting both clients and legal teams. Kaur Sutherland is among those paving the way.
Claire Sutherland, Senior Partner at Kaur Sutherland, says: “Firms across the conveyancing sector must prioritise structured workflows to prevent cases from stagnating while ensuring proactive client communication. A sustainable approach benefits both legal professionals and clients, creating a more efficient and less stressful experience for all.”
By rejecting outdated methods, firms have the opportunity to raise both the quality of service and internal morale. More are beginning to realise that sustainable success lies in valuing employees as much as profitability.
Sutherland adds: “While Kaur Sutherland is at the forefront of this shift, meaningful change must happen across the industry. Success will only come when firms balance profitability with employee wellbeing. As we continue to grow, we remain committed to fostering a culture that values both excellence and staff welfare. The future of conveyancing depends on a people-focused approach.”
